How to Reschedule or Cancel a DFA Passport Appointment Online

Already paid? Reschedule, do not cancel

Cancelling a paid appointment in the Philippines forfeits your ₱950 or ₱1,200 processing fee. Rescheduling keeps your application and payment.

Cancel only if you will not apply at all. Source: DFA cancellation page.

You need: Appointment codeand the email you booked with
Where: passport.gov.phView or Manage Appointment
Can change: Date and officenot the applicant
New slots: 12 noon, 9 p.m.Mon–Sat, except holidays

Your appointment is tied to an appointment code and the email address you used. With both, you can move the date or office yourself on the official site; you do not need to call or visit DFA.

What do you need to do?

Move to another date or office

Reschedule through View Appointment. Your payment stays with the application.

I will not apply at all

Cancel so the slot goes to someone else. A paid fee is forfeited.

I cannot find my appointment code

Search your email, including spam, or call the DFA appointment hotline.

I have not booked yet

Start with our guide to booking, paying and preparing for a passport appointment.

Find your appointment code

It is in the DFA emails sent after you booked and after you paid.
It also appears on your printed application form, near the barcode.
If the email did not arrive, check spam, junk and trash. Still missing? Call (02) 8234-3488.

Each person in a group booking has a separate appointment code, so reschedule each applicant individually.

How to reschedule

Open View Appointment
On passport.gov.ph, go to Schedule Appointment, then View Appointment (also labelled Manage Existing Appointment).
Enter your code and email
Type the appointment code and the exact email address you booked with, complete the verification, and view the details.
Choose Reschedule
Pick the new office if needed, then an available date and time. Book quickly; open slots are taken fast.
Confirm and check your email
Check your email for DFA’s confirmation, then print the updated appointment details. Keep the eReceipt you already have.

No dates available? Check again when new slots open at 12:00 noon and 9:00 p.m., Monday to Saturday. Refreshing the calendar can also show slots released by other applicants. Consider another DFA office within reach.

How to cancel

Open the cancellation page
On passport.gov.ph, go to Manage Existing Appointment and choose Cancel Appointment.
Enter the booking details
The form asks for the appointment code, site, date, time and applicant name (Last Name, Given Name Middle Name). If any detail does not match, you will see “Appointment does not exist.”
Accept the terms
Tick “I agree” to acknowledge that the processing fee is forfeited for appointments lodged in the Philippines.
Watch for the confirmation
You should see a confirmation on screen and receive an email.

To apply later, book a completely new appointment and pay again.

Example: A work trip clashes with your slot

Let’s say you paid ₱1,200 for an expedited appointment on the 14th, then your company schedules you out of town that week. Reschedule to a later date at the same or a nearer office. You keep the ₱1,200. If you cancelled instead and booked again, you would pay ₱1,200 a second time, plus another ₱50 payment-center fee.

Rules to keep in mind

Not paid yet? DFA disposes of applications not paid within 24 hours, so an unpaid booking simply lapses and you can book again.
Confirmed appointments cannot be transferred to another person.
Each payment reference number works only once.
An appointment booked with a wrong email is cancelled after 5 days.
Appointments made outside passport.gov.ph are not legitimate. Selling or hoarding slots is a crime under the New Philippine Passport Act.

Frequently asked questions

Will I get a refund if I cancel?

No. For appointments in the Philippines, the cancellation page states that the passport processing fee is forfeited. The ₱50 payment-center fee is not refunded either.

Can I transfer my appointment to someone else?

No. DFA says confirmed appointments are non-transferable. The other person must book their own.

I lost my appointment code. What now?

Search the email account you used for the DFA messages, including spam, junk and trash folders. If you still cannot find it, call the appointment hotline at (02) 8234-3488.

Can I change the DFA office as well as the date?

Yes. DFA’s FAQ says you can change the date or the site of your appointment through View Appointment.

What happens if I just do not show up?

You lose the fee, and the slot is wasted. In 2016 DFA announced a 30-day booking ban for no-shows; we could not confirm whether it is still enforced, so reschedule if you can.

I entered the wrong email address. Can I fix it?

DFA says an appointment with an incorrect email is cancelled after 5 days, and you may apply again. Book a new appointment with the correct address.

Official sources and further reading

These are the references checked for this guide. The site’s menu labels may change, but the appointment code and email remain the keys to your booking.

Independent guide: PhilippineIDs.com is not affiliated with the DFA or any Philippine government agency. Information reviewed on October 29, 2026.